Questions & Answers

         We invite you to experience the difference that true expertise makes in automotive tool manufacturing and service. Our team stands ready to assist with your specific tooling needs and challenges.           If you are interested in our products or have any questions? Please leave us a message, our team will contact you soon! 

Frequently asked questions

What is the MOQ for your product?

The MOQ varies for different products, if you need to customize your product, please contact us, our sales will calculate the cost and provide exact MOQ based on your requirements.

Can you provide free sample?

Samples are welcome for us. If you are a new customer, we will charge a sample fee & shipping fee, and deduct this cost from confirmed order. Established customers who purchase new products do not need to pay the sample fee.

What is your payment terms?

We accept T/T payment term. For spot products, 100% T/T before delivery. For futures products, 30% deposit before production, and 70% final payment upon receipt of copy of the B/L.

When is delivery time?

We have sufficient inventory to ensure timely delivery of products. In gerneral, if the order quantity is small, we can send out the goods within a week. If the product variety and quantity are large, it will take around 30 days to pack and deliver. Customized products depend on the specific production situation and the customer's requirements.

What is your delivery terms?

We will provide EXW, FCA, FOB, CFR, CIF, DAP, DDP, etc. based on customers' requirements. We have freight forwarder that can reach out for almost 90% places in the world, including remote districts. We can provide transportation options such as sea freight, air freight, rail freight, road freight, express courier, and multimodal transport.

What is the warranty period for your product?

We provide 12 months warranty for all of our products. During the warranty period, if there are any quality issues with the product, we can provide replacement parts for free and technical support to repair. 

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We're Here to Help

Our team is equipped with:
•  Expert knowledge for our products and industry experience
• Timely responsive service for urgent inquiries
• Dad jokes to make your counselling enjoyable

Our team provides:
•  Instant quotes & product specs
•  Free samples (for qualified buyers)
•  OEM/ODM customization support

Stay Connected

Phone: +8615530499366
Email: admin@xxmdstools.com

Office Address: Room 314, B3 Office Building, Xifuhetang Community, Xinhua District, Cangzhou City, Hebei Provine, China

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